SERVICE LEVEL AGREEMENTS
Keep Critical Systems Running
From standard warranty to Platinum support, the right level of protection and proactive care for your AV investment.
MORE THAN PRODUCT AND INSTALLATION
Support That Protects Your Investment
Your systems only deliver value when they work. ClearVista offers levels of service beyond the standard warranty, from extended support and labor coverage to proactive maintenance that catches issues before your users do.
Every system we install includes our standard warranty. When uptime matters, an Extended Warranty or a Silver, Gold or Platinum Service Level Agreement adds longer coverage, maintenance visits, hardware protection and faster response from the team that knows your system best.
COMPARE PLANS
Service Level Agreement Tiers
Choose the coverage that matches how critical your systems are. Every tier builds on the one before it.
Swipe to compare plans →
| What's included | Standard WarrantyINCLUDED FREE | Extended WarrantyWARRANTY | Silver SLASERVICE LEVEL | Gold SLASERVICE LEVEL | Platinum SLAELITE SUPPORT |
|---|---|---|---|---|---|
| COVERAGE | |||||
| 90-day labor support | |||||
| 180-day extended support & labor coverage | — | ||||
| 1-year support & labor coverage | — | — | |||
| SUPPORT & RESPONSE | |||||
| Standard phone support | |||||
| Discounted emergency visits | — | ||||
| 1 business day response time* | — | — | — | — | |
| MAINTENANCE & CARE | |||||
| Cable & connection inspection | — | ||||
| Basic cleaning & recalibration | — | ||||
| Firmware updates | — | ||||
| Reactive maintenance visits* | — | ||||
| Proactive maintenance visits* | — | — | — | ||
| Cable management | — | — | — | ||
| HARDWARE | |||||
| Discounted replacement hardware | — | — | — | ||
| Free interconnect replacements* | — | — | — | ||
| VIP / supplemental advanced product replacement* | — | — | — | — | |
*Reactive maintenance visits: up to 2 per year, excludes incompatible hardware. Proactive maintenance visits: up to 4 per year. 1 business day response: service visits scheduled on the first available business day. Free interconnect replacements: damaged or defective cables, accessories, adapters and mounting accessories (manager approval may be required). VIP / supplemental advanced product replacement: if hardware fails, a replacement of comparable performance keeps you up and running. Expedited service response is available for premium customers when standard scheduling is unavailable. Download the plan comparison (PDF).
KEY BENEFITS
What an SLA Adds
HOW IT WORKS
Getting Started Is Simple
- 01Choose Your CoverageWe review your systems and how critical they are, then recommend the right tier.
- 02Onboard Your SystemWe document your equipment and schedule your first maintenance visit.
- 03MaintainInspections, cleaning, recalibration and firmware updates keep small issues from becoming outages.
- 04RespondWhen something needs attention, you're working with a team that already knows your system.
WHO IT'S FOR
Built for Systems That Can't Go Down
An SLA makes sense wherever downtime interrupts learning, operations, public meetings or revenue.
FAQS
Frequently Asked Questions
What does the standard warranty include?
Every system includes 90 days of labor support plus standard phone support at no additional cost.
How do the plans differ?
The Extended Warranty adds 180-day support and labor coverage, cable and connection inspections, cleaning and recalibration, firmware updates, reactive maintenance visits and discounted emergency visits. Silver extends coverage to one year. Gold adds proactive maintenance visits, cable management, discounted replacement hardware and free interconnect replacements. Platinum adds one business day response and VIP supplemental product replacement.
How many maintenance visits are included?
The Extended Warranty and every SLA include up to two reactive maintenance visits a year. Gold and Platinum add up to four proactive maintenance visits a year.
Can we get an SLA for equipment we didn't buy from ClearVista?
Our Service Level Agreements cover products and systems purchased from ClearVista, so we can stand behind the design, installation and equipment.
How do I request service?
Call (801) 486-5757, email scheduling@goclearvista.com or submit a service request online.
ONE TEAM. EVERY STAGE.
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PROTECT YOUR SYSTEMS
Request SLA Pricing
Tell us about your systems. A ClearVista specialist will recommend the right coverage.